Australian financial services company Latitude Financial Services now says that roughly 14 million records were stolen in a cyberattack earlier this month.
The incident was disclosed in mid-March, when the company started notifying roughly 300,000 customers of a data breach impacting their personal information.
In an updated notification, the company this week announced that the incident, which has caused service disruptions, was bigger than initially determined.
Initially, the company said that the data breach occurred at two service providers. On March 16, however, the attackers compromised Latitude’s network, prompting the company to disconnect some systems to contain the incident.
“Once the attack was discovered, we took immediate and decisive action, including isolating systems, taking them offline to protect personal information. Unfortunately, this action continues to cause disruption to our services,” the company says.
The data breach resulted in the compromise of the personal information of current and past customers, and applicants in Australia and New Zealand, Latitude says.
The attackers stole roughly 7.9 million driver license numbers, including 3.2 million that were provided to the company over the past ten years. In addition, the attackers stole 6.1 million other records, including 5.7 million that were provided between (at least) 2005 and 2013.
“These records include some but not all of the following personal information: name, address, telephone, date of birth,” the company says.
The attackers also exfiltrated roughly 53,000 passport numbers and monthly financial statements for less than 100 customers.
“We are writing to all customers, past customers and applicants whose information was compromised outlining details of the information stolen and our plans for remediation,” the company notes.
Latitude has not shared details on the type of cyberattack it fell victim to. The fact that it took systems offline to contain the incident, however, suggests that it may have been a ransomware attack.
Headquartered in Melbourne, Latitude is a subsidiary of Deutsche Bank and KKE and the largest non-bank lender of consumer credit in Australia. In New Zealand, the company offers financial services under the brand Gem Finance.
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