Security Experts:

Connect with us

Hi, what are you looking for?



T-Mobile Confirms Data Breach Impacts Millions of Customers

T-Mobile has confirmed that hackers have stolen files storing information on millions of current and former customers.

T-Mobile has confirmed that hackers have stolen files storing information on millions of current and former customers.

The wireless operator launched an investigation after it came to light that someone had been offering to sell 100 million T-Mobile customer records on the dark web. The information, sold for roughly $280,000 in bitcoin, reportedly included names, dates of birth, phone numbers, addresses, social security numbers, and driver’s license information.

T-Mobile has confirmed the breach and on Tuesday it claimed to have identified the vulnerability used by the attackers to access its servers.

The company also confirmed that some of the stolen files did include personal information, but noted that payment card details or other customer financial information was not compromised as a result of the breach.

The carrier said its preliminary analysis showed that the incident impacted roughly 7.8 million current postpaid customer accounts, as well as more than 40 million records of former and prospective customers. The breach also impacts approximately 850,000 active prepaid customers.

In the case of postpaid customers, the company believes the attackers have not obtained phone numbers, account numbers, PINs, passwords, or financial information. In the case of prepaid customers, however, the hackers seem to have gained access to names, phone numbers and PINs.

“We have also confirmed that there was some additional information from inactive prepaid accounts accessed through prepaid billing files. No customer financial information, credit card information, debit or other payment information or SSN was in this inactive file,” T-Mobile said.

In response to the breach, T-Mobile is offering two years of free identity protection services to impacted individuals. It has also reset the PINs of impacted prepaid accounts.

The company noted that the names and PINs of Metro by T-Mobile, former Sprint prepaid, or Boost customers were not exposed, as far as it can tell at this point in the investigation.

T-Mobile has disclosed several data breaches over the past years, including in 2018, 2019 and 2020.

Related: T-Mobile Outage Mistaken for Massive DDoS Attack on U.S.

Related: T-Mobile Data Breach Hits Over 2 Million Customers

Related: Hackers Accessed Information of T-Mobile Prepaid Customers

Related: T-Mobile Notifying Customers of Data Breach

Written By

Eduard Kovacs (@EduardKovacs) is a contributing editor at SecurityWeek. He worked as a high school IT teacher for two years before starting a career in journalism as Softpedia’s security news reporter. Eduard holds a bachelor’s degree in industrial informatics and a master’s degree in computer techniques applied in electrical engineering.

Click to comment

Daily Briefing Newsletter

Subscribe to the SecurityWeek Email Briefing to stay informed on the latest threats, trends, and technology, along with insightful columns from industry experts.

Join this webinar to learn best practices that organizations can use to improve both their resilience to new threats and their response times to incidents.


Join this live webinar as we explore the potential security threats that can arise when third parties are granted access to a sensitive data or systems.


Expert Insights

Related Content

Application Security

Cycode, a startup that provides solutions for protecting software source code, emerged from stealth mode on Tuesday with $4.6 million in seed funding.


Zendesk is informing customers about a data breach that started with an SMS phishing campaign targeting the company’s employees.


Satellite TV giant Dish Network confirmed that a recent outage was the result of a cyberattack and admitted that data was stolen.

Management & Strategy

SecurityWeek examines how a layoff-induced influx of experienced professionals into the job seeker market is affecting or might affect, the skills gap and recruitment...


The release of OpenAI’s ChatGPT in late 2022 has demonstrated the potential of AI for both good and bad.


The changing nature of what we still generally call ransomware will continue through 2023, driven by three primary conditions.

Data Breaches

LastPass DevOp engineer's home computer hacked and implanted with keylogging malware as part of a sustained cyberattack that exfiltrated corporate data from the cloud...

Application Security

PayPal is alerting roughly 35,000 individuals that their accounts have been targeted in a credential stuffing campaign.