In a letter published in the Washington Post this morning, Facebook CEO Mark Zuckerberg responded to the feedback and criticism surrounding the company’s privacy policies and controls.
Zuckerberg does not apologize, but does acknowledge the need to provide users with better control over how their personal data and information is shared with their trusted network as well as the outside world.
“We have heard the feedback. There needs to be a simpler way to control your information. In the coming weeks, we will add privacy controls that are much simpler to use,” Zuckerberg stated. “Soon, Facebook will be rolling out a new set of simplified privacy controls and an easy way to turn off all third-party services.”
Zuckerberg also reiterated the principles under which Facebook operates:
• You have control over how your information is shared.
• We do not share your personal information with people or services you don’t want.
• We do not give advertisers access to your personal information.
• We do not and never will sell any of your information to anyone.
• We will always keep Facebook a free service for everyone.
Many of Facbook’s over 400 million users are confused about the status of their personal data and Facebook knows it. “Our intention was to give you lots of granular controls; but that may not have been what many of you wanted. We just missed the mark,” Zuckerberg said.
In addition to issues and complaints over privacy controls, Facebook has suffered from several technical glitches, including a recent bug allowing users to view their friends’ live facebook chats.
You can read the full letter published in the Washington Post here.