Virtual Event: Threat Detection and Incident Response Summit - Watch Sessions
Connect with us

Hi, what are you looking for?


Fraud & Identity Theft

Pindrop Security Combines Voice Biometrics and Phoneprinting to Detect Fraud

Pindrop Security, a startup focused on combating phone-based fraud, today announced the latest version of its flagship Fraud Detection System (FDS), which adds voice biometrics to its “Phoneprinting” technology.

Pindrop Security, a startup focused on combating phone-based fraud, today announced the latest version of its flagship Fraud Detection System (FDS), which adds voice biometrics to its “Phoneprinting” technology.

Now in Version 2.0, Pindrop Security’s FDS is able to confirm the identity, location, and type of device used for calls into a particular institution or call center, the company said.

Pindrop Security Logo

“Phone fraudsters are increasingly using social engineering tactics, leveraging publicly available information to manipulate and trick call center representatives and customer service agents who verify callers with traditional solutions into believing that they are someone else.

According to a report released by the company in November 2013, 1 in every 2,500 calls into a financial institution’s call center is fraudulent, and for every phone call into a financial institution call center there is a $0.57 loss. The average loss per financial account was $42,546.

By integrating voice biometrics, Pindrop says its technology can match voice signatures to identify a caller, with phoneprinting, which analyzes the entire audio spectrum of a call to identify indicators of attack, including Caller ID spoofing, risky callers and call origin locations, suspicious call characteristics and callers with poor reputations.

Before integrating voice biometrics, the company already claimed that its technology could identify over 80% of inbound fraud calls to enterprise contact centers.

“With attackers increasingly unable to crack the robust cyber defenses at most institutions, more and more are moving to the phone channel to gain access to financial accounts,” said Vijay Balasubramaniyan, co-founder and CEO, Pindrop Security. “The integration of voice biometrics into the Pindrop solution is a crucial layer of defense that will help ensure that financial institutions and call centers can trust that the person who calls is who they say they are.”

Advertisement. Scroll to continue reading.

“The best security is always layered security, and this principle holds true when securing the telephony channel,” wrote Avivah Litan, Vice President and Distinguished Analyst for Gartner. “Using voice biometrics combined with phone printing provides the strongest method for authenticating callers and detecting fraudsters, but using each technology on its own also has many proven benefits.”

Pindrop’s cofounders include Paul Judge and Georgia Tech professors Dr. Mustaque Ahamad and Dr. Patrick Traynor. Judge serves as executive chairman and was previously CTO of CipherTrust which was acquired by Secure Computing, CTO of Secure Computing which was acquired by McAfee, and founder and CTO of Purewire which was acquired by Barracuda Networks.

After raising a $1 million seed round of funding in May 2012, the company closed an $11 Million Series A investment round in June 2013 led by Andreessen Horowitz and Citi Ventures. 

Written By

For more than 10 years, Mike Lennon has been closely monitoring the threat landscape and analyzing trends in the National Security and enterprise cybersecurity space. In his role at SecurityWeek, he oversees the editorial direction of the publication and is the Director of several leading security industry conferences around the world.

Click to comment

Daily Briefing Newsletter

Subscribe to the SecurityWeek Email Briefing to stay informed on the latest threats, trends, and technology, along with insightful columns from industry experts.

SecurityWeek’s Threat Detection and Incident Response Summit brings together security practitioners from around the world to share war stories on breaches, APT attacks and threat intelligence.


Securityweek’s CISO Forum will address issues and challenges that are top of mind for today’s security leaders and what the future looks like as chief defenders of the enterprise.


Expert Insights

Related Content

Application Security

Fortinet on Monday issued an emergency patch to cover a severe vulnerability in its FortiOS SSL-VPN product, warning that hackers have already exploited the...

Application Security

Virtualization technology giant VMware on Tuesday shipped urgent updates to fix a trio of security problems in multiple software products, including a virtual machine...

Application Security

Password management firm LastPass says the hackers behind an August data breach stole a massive stash of customer data, including password vault data that...


A digital ad fraud scheme dubbed "VastFlux" spoofed over 1,700 apps and peaked at 12 billion ad requests per day before being shut down.


Pig Butchering, also known as Sha Zhu Pan and CryptoRom, is an ugly name for an ugly scam.


Spanish and US authorities have dismantled a cybercrime ring that defrauded victims of more than $5.3 million.

Application Security

After skipping last month, Adobe returned to its scheduled Patch Tuesday cadence with the release of fixes for at least 38 vulnerabilities in multiple...

Application Security

Software maker Adobe has rolled out its first batch of security patches for 2023 with fixes for at least 29 security vulnerabilities in a...