Delivery services provider Yodel says it is working on restoring operations after falling victim to a disruptive cyberattack.
One of the largest couriers in the United Kingdom, Yodel was initially known as the Home Delivery Network, but it rebranded itself after acquiring the B2B and B2C operations of DHL Express UK.
On Tuesday, the company started informing customers of a cyberattack that has impacted some of its systems, but without providing specific details on the assault.
“We have experienced service disruption due to a cyber incident. We are working to restore our operations as quickly as possible but for now, order tracking remains unavailable and parcels may arrive later than expected,” an incident notification on the firm’s website reads.
In an accompanying FAQ, the company says it has yet to determine if any customer information might have been impacted in the attack, but notes that customer payment information has not been exposed, as Yodel does not process or store such data.
The company says it launched an investigation immediately after learning of the attack, and that it is working hard to resolve the situation as quickly as possible.
Yodel also encourages users to be wary of any unsolicited and unexpected communications demanding personal information, and to avoid clicking on links or opening attachments from suspicious sources.
“If you are asked for personal information by someone purporting to be a Yodel employee, please let us know immediately,” the company noted.
While Yodel did not share specific details on the type of cyberattack it fell victim to, security researcher Kevin Beaumont suggests that ransomware might have been involved.
SecurityWeek has emailed Yodel for an official comment on the cyberattack but has not received a response yet.
UPDATE: A Yodel spokesperson told SecurityWeek that the company has restored tracking services and that it has made progress in restoring operations to normal.
“Yodel has made significant progress in restoring a number of essential IT functions following the cyber incident which has affected the business this week.
Tracking services for clients and customers are once again ‘live’ and this will support the recovery of our regular operations and allow the business to begin to urgently tackle any delayed deliveries. We continue to monitor the tracking systems and expect to see further improvements as we return to normal.
This remains a complex situation but rest assured all of Yodel’s management and people continue to work with Clients and customers to meet their expectations and standards.
Yodel is sincerely sorry for any disruption and inconvenience that may have been caused to clients and customers alike.”
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