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Chase Says Zero Balance Errors Due to Glitch, Not Hack

Chase Bank customers who took to social media on Tuesday to express concern and anger over reports of null accounts and zero balances can rest easy the bank says, because the problem has been resolved.

Chase Bank customers who took to social media on Tuesday to express concern and anger over reports of null accounts and zero balances can rest easy the bank says, because the problem has been resolved.

On Monday, and for a short time on Tuesday, thousands of people reported that their bank account might have been compromised, due to the fact that their balance showed zero when accessed via the web or mobile banking application. SecurityWeek can confirm this problem, as some of our own accounts showed zero for a short time, before reporting that they didn’t even exist later Tuesday evening.

Oddly, instead of calling the bank, Chase customers took to the Web to vent their anger and frustration, forcing the bank’s social media team to put out the fires. Speculation led many of the upset customers to claim that they were somehow hacked, or that the bank itself was.

In a statement, the bank said it “…has nothing to do with cyber threats – it’s an internal issue. We are very sorry to our customers for the inconvenience,” when asked about the accounting issues.

A short time later, via Twitter, Chase reported the technical glitch fixed and that they were “back to business as usual.”

However, the bank didn’t offer specifics as to what caused the problems to begin with. One hopes that the problems can’t be reproduced via external sources, because something like this could be used to gain someone’s attention in a malicious way.

The technical glitches come just a week after Chase suffered a massive DDoS attack, which knocked it’s website, and online banking offline. The bank confirmed the DDoS attack to the media, but would not, or could not disclose technical details such as peak traffic or length of attack. 

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