Security Experts:

Hacker Attempted to Extort Symantec, Law Enforcement Steps In

On Monday, details emerged of what appeared to be an email exchange between a Symantec employee and a hacker using the alias “YamaTough” who claimed he was in possession of Symantec source code back in January, showing that the hacker may have attempted to extort the company, and that Symantec had been negotiating a deal to pay the hacker in exchange for the code not to be released. The exchange, however, was not between Symantec and the hacker, but between law enforcement and the hacker, Symantec tells SecurityWeek.

According to Chris Paden, Senior Manager, Corporate Communications at Symantec, the e-mail string posted by Anonymous was actually between them and a fake e-mail address set up by law enforcement.

“Anonymous actually reached out to us, first, saying that if we provided them with money, they would not post any more source code,” Paden told SecurityWeek. “At that point, given that it was a clear cut case of extortion, we contacted law enforcement and turned the investigation over to them.”

The email exchange (pasted below), showed several strings of discussions, and what appeared to be a “deal” in which Symantec would pay the hacker $50,000 over a period of time, assuming the hacker held his end of the bargain.

After a special email account was supposedly setup in order to protect its network from the hacker, "Sam Thomas", a law enforcement agent appearing to be a Symantec Employee, made the following offer: “We can't pay you $50,000 at once for the reasons we discussed previously. We can pay you $2,500 per month for the first three months. In exchange, you will make a public statement on behalf of your group that you lied about the hack (as you previously stated). Once that's done, we will pay the rest of the $50,000 to your account and you can take it all out at once. That should solve your problem.”

After the initial email communication, all subsequent communications were actually between Anonymous and law enforcement agents – not Symantec, Paden Said. The full exchange is below.

Paden also provided the following statement on the incident to SecurityWeek:

 “In January an individual claiming to be part of the ‘Anonymous’ group attempted to extort a payment from Symantec in exchange for not publicly posting stolen Symantec source code they claimed to have in their possession. Symantec conducted an internal investigation into this incident and also contacted law enforcement given the attempted extortion and apparent theft of intellectual property. The communications with the person(s) attempting to extort the payment from Symantec were part of the law enforcement investigation. Given that the investigation is still ongoing, we are not going to disclose the law enforcement agencies involved and have no additional information to provide."

“This was all part of their investigative techniques for these types of incidents,” Paden added.

On January 6, 2011, Symantec confirmed with SecurityWeek that source code for Symantec Endpoint Protection 11.0 and Symantec Antivirus 10.2 had been accessed by an attacker. Following that, on January 18, 2011, Symantec acknowledged that source code for older versions of its Norton security products did in fact leak out.  

Since the talks broke down and no deal was made, Anonymous hinted that more Symantec source code would be released. "#Symantec software source codes to be released soon. stay tuned folks!!! #Anonymous #AntiSec #CockCrashed #NortonAV" the @AnonymousIRC account Tweeted late Monday.

Late Monday night, source code to Symantec's pcAnywhere was reportedly released as well. Symantec has not yet confirmed or denied the claims, but said it is currently analyzing the files. Based on previous claims and patterns, it's likely that the hackers claims hold true and that the code has been accessed.

The email exchange between the hacker and what appears to be a Symantec employee, but is actually law enforcement, is as follows:

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Date: Mon, 6 Feb 2012 14:46:43 -0800

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Subject: Re: 10 minutes

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    07 February 2012, 02:46:43

         10 minutes

            html

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We can't make a decision in ten minutes.  We need more time.  

 

2012/2/6 yamatough <yamatough@terra.com.ve>

 

 Since no code yet being released

 and our email communication wasnt also released

 we give you 10 minutes to decide which way you go

 after that two of your codes fly to the moon PCAnywhere and Norton

 Antivirus totaling 2350MB in size (rar)

 10 minutes if no reply from you we consider it a START

 this time we've made mirrors so it will be hard for you to get rid of

 it

 

 

 

 

 

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Date: Mon, 6 Feb 2012 12:13:42 -0800

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Subject: Re: ?

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    07 February 2012, 00:13:42

         ?

            html

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We've looked into Liberty reserve and offshore accounts.  These options wont work.  We want to protect our code but we need other options.  

 

2012/2/6 yamatough <yamatough@terra.com.ve>

 

your silence considered as No

 r we clear?

 

 

 

 

 

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Date: Wed, 1 Feb 2012 16:27:14 -0800

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Subject: Re: say hi to FBI

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    02 February 2012, 04:27:14

         say hi to FBI

            html

--====----====----====----====----====----====----====----====----====----===--

We are not in contact with the FBI.  We are using this email account to protect our network from you.  

 

 

Protecting our company and property are our top priorities.   

 

 

We can't pay you $50,000 at once for the reasons we discussed previously.  We can pay you $2,500 per month for the first three months.  In exchange, you will make a public statement on behalf of your group that you lied about the hack (as you previously stated).   Once that's done, we will pay the rest of the $50,000 to your account and you can take it all out at once.  That should solve your problem.

 

 

Obviously you still have our code so if we don't follow through you still have the upper hand. 

 

2012/2/1 yamatough <yamatough@terra.com.ve>

 

Say hi to FBI agents,

 It's funny you do not use your corp account anymore =)

 We wonder why is that be that way? =)

 

 

 

 

 

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Date: Wed, 1 Feb 2012 12:28:33 -0800

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Subject: Re: sorry

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    02 February 2012, 00:28:33

         sorry

            html

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So now what does this mean? 

 

2012/2/1 yamatough <yamatough@terra.com.ve>

 

  I am afraid we have to cancel the whole deal because our offshore people

   wont let us securely get the money because they wont process amounts less

    than 50k a shot. Therefore we are afraid we can not proceed with you on the

     conditions offered.

 

 

 

 

 

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Date: Tue, 31 Jan 2012 14:59:06 -0800

Message-ID: <CAK0mDDAfiq3U99rvbQadqjosW7+o33kmXB8VWqjmdgNKoSMrOA@mail.gmail.com>

Subject: Re: please read carefully

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    01 February 2012, 02:59:06

         please read carefully

            html

--====----====----====----====----====----====----====----====----====----===--

Got your message.

 

 

We are still looking into Liberty Reserve but we have to figure out how to get our money safely into our Liberty Reserve account through an exchanger.  

 

 

We will pay you $50,000.00 USD total.  

 

 

However, we need assurances that you are not going to release the code after payment.  We will pay you $2,500 a month for the first three months.  Payments start next week.  After the first three months you have to convince us you have destroyed the code before we pay the balance.  We are trusting you to keep your end of the bargain.  

 

 

You know how the corporate environment works and we have to treat this like a business transaction.  

 

On Tue, Jan 31, 2012 at 12:26 PM, yamatough <yamatough@terra.com.ve>wrote:

 

 

 No offence, nobody's trying to give you a hard time.

 We have a clear understanding on how things work inside corp environment.

 Do not send us any money (we do not use paypal period) do not send us any 1k etc.

 We can wait till we agree on final amount.

 

 Please confirm that you received this message so we are not anxious.

 

 

 

 

 

 

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Date: Tue, 31 Jan 2012 11:54:54 -0800

Message-ID: <CAK0mDDCAy6SR9NG7b45Vv5=utKEOUNk2AXn_u1pJ1s_od4M3Yw@mail.gmail.com>

Subject: Re: ???

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    31 January 2012, 23:54:54

         ???

            html

--====----====----====----====----====----====----====----====----====----===--

We already told you we are doing the best we can.  You threatening to release the code is not helping the situation. 

 

 

We've been looking into Liberty Reserve.  Looks like we have to use an exchanger to get money into our Liberty Reserve account.

This is more complicated than we expected.   

 

 

Our plan was to get you $1,000 by the end of the week as a test and a sign of good faith but we don't know if we can make this work

that quickly through Liberty Reserve. 

 

 

We've used paypal numerous times and we know how it works.  We can definitely send you $1,000 by the end of the week through 

paypal until we can get Liberty Reserve setup for a large payment.  We will send the paypal payment to the yamatough@terra.com.ve

email address on Friday.     

 

On Mon, Jan 30, 2012 at 5:50 PM, yamatough <yamatough@terra.com.ve>wrote:

 

 

 there are no options but :

 Liberty Reserve (tell your people to look into their website www.libertyreserve.com and check how it works - its easy   we shall give you our account number within the LR system and you send money from your LR acct to ours) To put money on ya LR account you can do by wire transfer within the USA etc. just check the website

  this option is nice for you because it leaves the FATF and Anti Terror units behind and raises no suspicions like the Lithuanian transfer would.

 Wire transfer to a bank account in Lithuania or Latvia is also an option.

 

 Above mentioned are the only ways to work it out.

 

 We are afraid if you can not comply we proceed with the release.

 

 What are the guarantees that we wont come back for more?   - NONE ofcourse, you have to trust us on this one, if we were really bad guys we would have already released or sold your code at the time of exchanging emails with you which is almost a month - AND WE KEPT SILENT all that time and stuck to our word given to you.

  So - No Guarantees - Trust Us - We wont come back and wont manipulate the code.

 At least it is worth a try and we assure you we are man of honor we keep our promise.

    What you are going to get if no agreement reached? - We both know.

            Partial release of code - Official Auction Bidding on some of it - 0day exploitation

            That happens as soon as we understand your negative call.

 

 As of files sent to you partially - we are getting tired of all this please do not make us more angry than we already are you know we got the full line so please nothing is going to be send to you once again.

      Time's up - We are patient to get Positive or Negative from you. You have two options to complete Wire. And name the price. Period.

 

 

 

 

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Date: Mon, 30 Jan 2012 17:22:24 -0800

Message-ID: <CAK0mDDBLJwq5Wd4fASQVinqmmO7PVSBwZytYOtO=kcnWKeGjRw@mail.gmail.com>

Subject: Re: ???

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    31 January 2012, 05:22:24

         ???

            html

--====----====----====----====----====----====----====----====----====----===--

We are really trying to work with you but we can't meet all the deadlines that you keep throwing at us.  We need approvals by a lot of people who all have different opinions.  This is the first time we've heard of Liberty Reserve and we are hesitant to just wire money straight to an offshore account.  

 

 

You didn't provide all the files requested last time.  What assurances can you provide that once we pay, you will actually destroy the code and not ask for more money?  

 

 

Finance is asking us what offshore account it is and also how we could make a payment through liberty reserve.  Send us that info to give to them.  If they shoot these options down, do you have any other ways to accept your payment?

 

 

We are willing to do what it takes to get our code back and protect our customers but we've never been in this position before.  Please be patient and we will find something that works for both of us.  

 

2012/1/30 yamatough <yamatough@terra.com.ve>

 

 you have 24 hours for a definite answer

 

 

 

 

 

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Date: Mon, 30 Jan 2012 09:12:24 -0800

Message-ID: <CAK0mDDB6PBeMObog7nOy+jkzgGSezUb0ZeXvY1zX0X7rJqKKZQ@mail.gmail.com>

Subject: Re: monday

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    30 January 2012, 21:12:24

         monday

            html

--====----====----====----====----====----====----====----====----====----===--

Before we can discuss a dollar amount, we need to figure out how the payment is going to be made.  

 

2012/1/25 yamatough <yamatough@terra.com.ve>

 

We expect answer by monday.

 

 

 

 

 

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Date: Wed, 25 Jan 2012 13:13:10 -0800

Message-ID: <CAK0mDDCW3W4ayW3HJPYpU-HYDy5REt=FZpF7Jss1QHX5V=zQMQ@mail.gmail.com>

Subject: Re: procedure

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    26 January 2012, 01:13:10

         procedure

            html

--====----====----====----====----====----====----====----====----====----===--

Bottom line, we need more time, at least 2-3 days.  This is not a simple process on our end.  

 

2012/1/25 yamatough <yamatough@terra.com.ve>

 

We have a rule - and we always follow it:

     If you are the owner - you have the right to be the first one

     asked. That is why we kept silent at the time of negotiating with

     you.

     We stick to the word given and nothing is going to happen to the code

     if we complete the deal.

     Were we not that way we would have already sold your code to that

     willing many.

 

     SO  - you told us a week ago that you've being requesting a

     response from Fin dprtmnt. We got no answer for the below question

     so far:

             ?How much do you consider ENOUGH to pay us in order to

             work all the issues out?

 

 

             Name the price,

 

             Clock's tikin

 

 

 

 

 

 

 

 

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Date: Wed, 25 Jan 2012 11:49:38 -0800

Message-ID: <CAK0mDDCDgwJzbSPsEca_Z+UL64kfTB8QGAN88vEPJ+Qwx6_ySQ@mail.gmail.com>

Subject: Re: ON SALE

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    25 January 2012, 23:49:38

         ON SALE

            html

--====----====----====----====----====----====----====----====----====----===--

We are not trying to trick you.  You said you had the PC Anywhere code and we were just being cautious.  What would you have us do?  

 

We really don't want our code out there.  How do you want to proceed.  

 

 

2012/1/25 yamatough <yamatough@terra.com.ve>

 

If we dont hear from you in 30m

we make an official announcement and put your code on sale at auction

terms. We have many people who are willing to get your code

 Dont fuck with us

 

 

 

 

 

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Date: Tue, 24 Jan 2012 17:38:08 -0800

Message-ID: <CAK0mDDDKzQuM-dnzaCxEczynUNFy106N7LpP0DLcRhtzcwy5VQ@mail.gmail.com>

Subject: Re: problem

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    25 January 2012, 05:38:08

         problem

            html

--====----====----====----====----====----====----====----====----====----===--

we are having network issues with ftp on the standalone computer. we think we can have it ready tomorrow and will send you login details.  

 

On Tue, Jan 24, 2012 at 9:05 AM, yamatough <yamatough@terra.com.ve>wrote:

 

 

 roger that

 

 

 

 

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Date: Mon, 23 Jan 2012 17:39:49 -0800

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Subject: Re: problem

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    24 January 2012, 05:39:49

         problem

            html

--====----====----====----====----====----====----====----====----====----===--

we are trying to setup a stand alone computer so this doesn't affect our network.  we only want to ensure our environment is safe.  we will send you the ftp details tomorrow.

 

2012/1/23 yamatough <yamatough@terra.com.ve>

 

If you are trying to trace with the ftp trick it's just worthless.

 If we detect any malevolent tracing action we cancel the deal.

 Is that clear?

 You've got the doc files and pathes to the files

 what's the problem ?

 Explain

 

 

 

 

 

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    24 January 2012, 01:15:05

         it's monday

            html

--====----====----====----====----====----====----====----====----====----===--

in the process of setting up a secure ftp site. should be ready today or tomorrow.

 

2012/1/23 yamatough <yamatough@terra.com.ve>

 

 It's monday...

 

 

 

 

 

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References: <147076946.20120120022213@terra.com.ve>

        <CAK0mDDB2ug01M86uaW6jNvDb7F-5_C9UpJcWd8xyHpM5CkM4wg@mail.gmail.com>

        <401603349.20120120172001@terra.com.ve>

Date: Fri, 20 Jan 2012 15:54:28 -0800

Message-ID: <CAK0mDDDxKaoe14=X3K+9KaSVUWUkeDvxJemeK9h+etgdaWerkw@mail.gmail.com>

Subject: Re: updates samplez

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    21 January 2012, 03:54:28

         updates samplez

            html

--====----====----====----====----====----====----====----====----====----===--

the gmail account and the internal account are deleting the attachments.  working on another way to get these from you. hopefully will have a solution over the weekend or on monday.

 

On Fri, Jan 20, 2012 at 5:20 AM, yamatough <yamatough@terra.com.ve>wrote:

 

 

  /depot/pcAnywhere/pcA-NG/Thin/site/deploy/remstart.exe

       /depot/pcAnywhere/pca32/trunk/Design/12.5/Design - Smart Card Authentication.doc

 

      /depot/pcAnywhere/pca32/trunk/Design/12.0/Design - pcA Connection Server UIs.vsd

     /depot/pcAnywhere/pca32/r12.0.2/Design/12.0/Design - pcA Connection Server UIs.vsd

 

 In case you did not get the first email

 

 

 

 

 

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Date: Thu, 19 Jan 2012 20:37:52 -0800

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Subject: Re: updates samplez

From: Sam Thomas <sam.thomas.sym@gmail.com>

To: yamatough <yamatough@terra.com.ve>

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        Sam Thomas <sam.thomas.sym@gmail.com>

       yamatough <yamatough@terra.com.ve>

    20 January 2012, 08:37:52

         updates samplez

            html

--====----====----====----====----====----====----====----====----====----===--

Give us through the weekend to figure out how to get these from you. We don't want these docs posted on a public site.

 

2012/1/19 yamatough <yamatough@terra.com.ve>

 

your google acc rejects attachments so we sent it to sym addie

 

 

 

 

 

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From: Sam Thomas <sam_thomas@symantec.com>

To: yamatough <yamatough@terra.com.ve>

Date: Thu, 19 Jan 2012 12:32:11 -0800

Subject: RE: updates2

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        Sam Thomas <sam_thomas@symantec.com>

       yamatough <yamatough@terra.com.ve>

    20 January 2012, 00:32:11

         updates2

        <none>

--====----====----====----====----====----====----====----====----====----===--

We need assurance on PCAnywhere.  Because our email system strips large attachments, send sample files to this address where we can get attachments:  sam.thomas.sym@gmail.com

Send the following sample files:

ft_advanced.rec

Design - Smart Card Authentication.doc

design - pca connection server uis.vsd

remstart.exe

1151up.pcg 

We want:

1) Actual file 

2) Path where you found file

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From: Sam Thomas <sam_thomas@symantec.com>

To: yamatough <yamatough@terra.com.ve>

Date: Thu, 19 Jan 2012 10:04:59 -0800

Subject: RE: updates

Thread-Topic: updates

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        Sam Thomas <sam_thomas@symantec.com>

       yamatough <yamatough@terra.com.ve>

    19 January 2012, 22:04:59

         updates

        <none>

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Management needs assurances.  Your last email before today said “PCAN and NU got pub”  - where did PCAN get pub?

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From: Sam Thomas <sam_thomas@symantec.com>

To: "yamatough@terra.com.ve" <yamatough@terra.com.ve>

Date: Tue, 17 Jan 2012 15:11:37 -0800

Subject: RE: up to you

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        Sam Thomas <sam_thomas@symantec.com>

       "yamatough@terra.com.ve" <yamatough@terra.com.ve>

    18 January 2012, 03:11:37

         up to you

            html

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Have  to check with Finance people.  We will contact you tomorrow.

 

 

 

 

 

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