Security Experts:

Connect with us

Hi, what are you looking for?



Bell Canada Hit by Data Breach

Bell Canada has started informing customers that their personal data has been compromised in a breach that reportedly affects up to 100,000 individuals.

Bell Canada has started informing customers that their personal data has been compromised in a breach that reportedly affects up to 100,000 individuals.

Bell told customers that their names and email addresses were aaccessed by hackers, but the company said in an emailed statement that the attackers also obtained phone numbers, usernames and/or account numbers for a limited number of people. The telecoms company, however, says there is no evidence that credit card or banking information has been compromised.

In response to the incident, Bell has implemented additional authentication and identification requirements for accessing accounts. The company has also advised users to frequently change their password and security questions, and regularly review their financial and online accounts for unauthorized activity.

“The protection of consumer and corporate information is of primary importance to Bell,” John Watson, Executive Vice-President of Customer Experience at Bell Canada, told customers. “We work closely with the RCMP and other law enforcement agencies, government bodies and the broader technology industry to combat the growth of cyber crimes.”

Lisa Baergen, marketing director with Vancouver-based NuData Security, a Mastercard company, pointed out that even limited information such as names and email addresses can be useful to malicious actors.

“We all know bad actors are very talented at preparing fraud schemes with that information, such as phishing scams or dictionary attacks – where fraudsters try certain common passwords based on the user’s personal information,” Baergen said.

“Bell is doing the right thing by evaluating the extent of the damage and keeping customers updated,” she added. “However, to avoid damage after a breach, companies that share clients with Bell can consider applying multi-layered security solutions based on passive biometrics to protect their business and their customers from account takeover of another type of fraud. Online security technologies that evaluate a user or a transaction based on their behavior and not only on their – potentially stolen – static information, thwart all fraudulent attempts that inevitably come after a data breach.”

This is the second time Bell Canada has informed customers of a data breach. In May last year, the company admitted that approximately 1.9 million active email addresses and roughly 1,700 names and active phone numbers were accessed by a hacker.

Bell told SecurityWeek that the latest incident is unrelated to the cyberattack disclosed in May.

*Updated with information from Bell, including clarification that the two incidents are not related

Related: Breach at PayPal Subsidiary Affects 1.6 Million Customers

Related: Nissan Canada Informs 1.1 Million Customers of Data Breach

Written By

Eduard Kovacs (@EduardKovacs) is a contributing editor at SecurityWeek. He worked as a high school IT teacher for two years before starting a career in journalism as Softpedia’s security news reporter. Eduard holds a bachelor’s degree in industrial informatics and a master’s degree in computer techniques applied in electrical engineering.

Click to comment

Daily Briefing Newsletter

Subscribe to the SecurityWeek Email Briefing to stay informed on the latest threats, trends, and technology, along with insightful columns from industry experts.

Join this webinar to learn best practices that organizations can use to improve both their resilience to new threats and their response times to incidents.


Join this live webinar as we explore the potential security threats that can arise when third parties are granted access to a sensitive data or systems.


Expert Insights

Related Content

Application Security

Cycode, a startup that provides solutions for protecting software source code, emerged from stealth mode on Tuesday with $4.6 million in seed funding.


Zendesk is informing customers about a data breach that started with an SMS phishing campaign targeting the company’s employees.

Management & Strategy

SecurityWeek examines how a layoff-induced influx of experienced professionals into the job seeker market is affecting or might affect, the skills gap and recruitment...


Satellite TV giant Dish Network confirmed that a recent outage was the result of a cyberattack and admitted that data was stolen.

Data Protection

The CRYSTALS-Kyber public-key encryption and key encapsulation mechanism recommended by NIST for post-quantum cryptography has been broken using AI combined with side channel attacks.


The release of OpenAI’s ChatGPT in late 2022 has demonstrated the potential of AI for both good and bad.

Data Protection

The cryptopocalypse is the point at which quantum computing becomes powerful enough to use Shor’s algorithm to crack PKI encryption.


The changing nature of what we still generally call ransomware will continue through 2023, driven by three primary conditions.